AI-Powered IT Service Desk Ticket Triage & Resolution Assistant
Machine learning classifier categorizing IT support tickets by urgency and automatically drafting verified troubleshooting steps from past tickets.
Customized to Your Project Requirements
All engineering projects are custom fabricated to match your specific IEEE publication standards, academic department guidelines, and selected hardware/sensor stack. Request a custom quote to receive an itemized proposal, timeline, and deliverables list.
Project Technical Overview
Integrates with Jira / ServiceNow webhooks. Classifies inbound support emails using fine-tuned DistilBERT, predicts urgency level (P1-P4), maps tickets to the correct resolver team, and suggests verified resolution steps from historical IT knowledge bases.
Read the foundational IEEE conference research paper, citations, and algorithmic architecture for this project.