AI-Powered IT Service Desk Ticket Triage & Resolution Assistant
Machine learning classifier categorizing IT support tickets by urgency and automatically drafting verified troubleshooting steps from past tickets.
Project Overview
Integrates with Jira / ServiceNow webhooks. Classifies inbound support emails using fine-tuned DistilBERT, predicts urgency level (P1-P4), maps tickets to the correct resolver team, and suggests verified resolution steps from historical IT knowledge bases.
Integrates with Jira / ServiceNow webhooks. Classifies inbound support emails using fine-tuned DistilBERT, predicts urgency level (P1-P4), maps tickets to the correct resolver team, and suggests verified resolution steps from historical IT knowledge bases.
Machine learning classifier categorizing IT support tickets by urgency and automatically drafting verified troubleshooting steps from past tickets.
Core Project Objectives
Capture continuous analog/digital sensor readings with robust noise filtering and hardware calibration.