Smart IT Asset and Helpdesk Management System
ITIL-compliant ticketing and hardware lifecycle tracking system with automated SLA countdowns and technician assignment.
Project Overview
Tracks company laptops, servers, and software licenses. Automatically routes support tickets based on severity and technician workload, alerting managers when SLA breaches are imminent. ### Practical Student Engineering Solution Fully functional hardware demonstration prototype equipped with dedicated microcontrollers, precision sensors, actuators, and an interactive cloud/mobile telemetry dashboard. ### Key Learning Outcomes - Embedded C / MicroPython firmware architecture and sensor interfacing - IoT telemetry protocols (MQTT / HTTP / BLE / LoRaWAN) - Power regulation, hardware debugging, and PCB design principles - Comprehensive technical documentation aligned with IEEE academic standards
Modern commercial and industrial infrastructure requires automated, real-time sensing and telemetry. Conventional manual monitoring suffers from high latency, human error, and lack of predictive fault visibility for Smart IT Asset and Helpdesk Management System.
A turnkey engineering prototype integrating high-precision sensor modules, dedicated microcontroller unit, and cloud telemetry protocols to automate measurement, trigger alert thresholds, and provide remote dashboard control.