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AIDS/AIMLAudio AI / Customer ExperienceIEEE Final Year Projects
Speech Emotion Recognition for Call Analytics
Mel-frequency cepstral coefficients (MFCC) feature extractor and 2D-CNN classifying call center customer audio emotion states.
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Project Technical Overview
Processes customer support call recordings, extracts acoustic pitch and energy contours, and classifies caller sentiment (angry, calm, frustrated, happy) to escalate dissatisfied customers to senior supervisors.
IEEE ResearchStandard Publication & Conference Literature
Read the foundational IEEE conference research paper, citations, and algorithmic architecture for this project.
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NodeMCU (ESP8266)
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